End User Computing, MDM Analyst I

November 1

Apply Now

Receive Emails with Similar Jobs

Catholic Relief Services

WebsiteLinkedInAll Job Openings

Agricultural Livelihoods • Emergency Response and Recovery • Health • Education • Microfinance

5001 - 10000

Description

• Responsible for the maintenance and upkeep of the architecture used to manage CRS Windows, Mac, Android and iOS device fleets. • Cross business and GKIM team collaboration for asset control (both hardware and software) and device management will be an integral component to the success of the collective End User Computing service tier. • Provide direct operational support to ICT Field staff and Tier I/II technicians and serve as project resources for key functional deliverables under workstream line of responsibility. • Work closely with the EUC Manager and Director of Global EUC & Support Services in advancement of strategies to enhance user experience and future maturity of unified endpoint management tools/technologies.

Requirements

• Bachelor’s degree in IT related field or equivalent experience. • Minimum of 2 years’ experience in system configuration and administration. • Mobile Device Management application (MD-Intune, AirWatch etc.) experience required. • Demonstrated proficiency in advanced troubleshooting and support of hardware technologies including desktop, laptop, mobile devices • Familiar with monitoring tools that help drive optimization opportunities • Good understanding of end user devices (laptop, desktop, mobile) management & security. • ITIL Foundation certification desirable. • Microsoft Certified Systems Administrator desirable. • Microsoft Certified Desktop Support Technician. • Experience configuring solutions in support of M365 initiatives • Operating Systems (Win11, macOS, iOS, Android) • Good grasp of network, mobile, desktop and server technologies in use within CRS. • Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.

Benefits

• CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.