Manager II - Overseas Operations - Gateway Team

October 22

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Catholic Relief Services

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Agricultural Livelihoods • Emergency Response and Recovery • Health • Education • Microfinance

5001 - 10000

Description

• Responsible for reviewing, analyzing, and evaluating processes, systems, and user requirements for Gateway • Lead OverOps Gateway Team, convene Team Meetings, manage Team schedules • Work closely with technical and business teams to document their processes • Develop a strategic three-year vision for Gateway

Requirements

• B.A. in Business Administration and/or related certification with strong human-centered or user experience design curriculum required. Master's degree in related field preferred • Minimum of five years related experience, including experience working with global agencies • Demonstrated experience translating analog business processes into requirements for Salesforce or other CRM • Strong understanding user experience (UX) design best practices and how UX correlates to training and support costs • Demonstrated experience working with technology in challenging environments • Strong leadership, coordination and interpersonal skills • Excellent oral and written communication skills • Fluency in English required; working ability in French or Spanish strongly preferred • Ability to travel up to 25% overseas to conduct business process mapping and troubleshooting

Benefits

• Comprehensive benefits package including medical, dental, life insurance, vision • Generous retirement savings plan • Opportunity to work in a collaborative, mission-driven culture