Content Designer

6 days ago

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Crystal Equation Corporation

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Crystal Equation Corporation is a trusted IT staffing provider that emphasizes building trust through a welcoming atmosphere, transparency, open communication, and reliability. The company focuses on contract staffing, direct hiring, and managed services to help professionals find positions and companies find talent. They are recognized for their excellent customer support and strong relationships with clients, such as their top supplier status in the CWX Meta Program. Crystal Equation values diversity and inclusivity, ensuring that they are an equal opportunity employer. Based in Chicago, they empower people and advance technology initiatives through a consistent and transparent approach.

Staff Augmentation • Permanent Staffing • Statement of Work • Relationship Based Recruiting Staff • consulting

201 - 500 employees

🎯 Recruitment

🏢 Enterprise

📋 Description

• Build and maintain robust technical documentation architecture for fast-paced engineer org • Design user-friendly content that meets the needs of the target audience, turning technical insights into language that sets our users up for success. • Optimize documentation and UX content design for integration with large language model (LLM) frameworks. • Leverage HTML/CSS to design engaging product manuals, user guides, product help sections, wiki pages, and other content that distills technical information with ease and clarity. • Display experience working in a product- and design-thinking environment showcasing the ability to align the user experience of documentation with the user experience of enterprise applications. • Work with support leads and subject matter experts to develop, organize, and publish technical presentations for stakeholders • Document insights on customer interviews, research discussions, focus groups, and surveys to disseminate to myriad stakeholders • Promote our company brand, goals, and values, and curate messaging to internal and external audiences. • Work with the leadership and service teams to take concepts and ideas for proposals, road mapping plans, etc. and turn them into visually engaging deliverables.

🎯 Requirements

• An up-to-date portfolio showcasing professional or academic experience with content design, technical writing, information science, and/or UX writing projects • Strong web design skills leveraging HTML/CSS to create customized layouts for content delivery • Strong interpersonal, customer service, and communication skills (oral and written) • Experience working with software engineering to improve UI design, help refine content, and create visuals and diagrams for technical support teams • Ability to create design-forward slide presentations to present to executive leadership • Expert understanding of storytelling, ability to convey the intended message, and ability to balance technical jargon with common sense concepts • Creativity and strong understanding of the fundamental principles of graphic design and content layouts • Familiarity with user experience and accessibility best practices, especially from a content perspective • Proven ability to quickly grasp the functionality of new products and understand technology and complex topics • Experience with content architecture to organize a library of hundreds of disparate documents in a presentable and logical manner • Experience working cross-functionally with creative departments, marketing, sales, information systems, Etc. • Proven ability to work in a fast-paced environment while juggling many projects simultaneously • Organized and able to assess how people view and understand content • Familiarity with software development, system architecture, and operations is a plus • Experience working in a PMO developing processes and guidelines is a plus