Bilingual Customer Service Representative

September 20

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CSC Generation

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venture capital • financial technology

1001 - 5000

💰 Venture Round on 2019-01

Description

• Handle inbound customer calls, providing assistance and information in a professional and courteous manner. • Respond to inquiries about products, services, billing, and account issues. • Ensure that a ticket is created for every customer interaction using the ticketing system, logging detailed notes and customer information. • Diagnose and troubleshoot customer problems, escalating complex issues to higher support levels as necessary. • Maintain and update customer records in the system after each interaction. • Follow up with customers to provide status updates and confirm issue resolution. • Adhere to company policies, procedures, and quality standards for call handling and ticket creation. • Meet performance metrics such as but not limited to call handling time, first call resolution, pieces per hour, and customer satisfaction. • Collaborate with other team members and departments to ensure seamless customer service delivery. • Participate in ongoing training and development to stay updated on product knowledge and customer service techniques.

Requirements

• High school diploma or equivalent required. • Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages. • Strong computer skills, with the ability to navigate multiple systems and databases. • Ability to work in a fast-paced environment while maintaining attention to detail. • Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience.

Benefits

• SEASONAL agreement for peak season. (Oct-Dec/Jan) • Full time $14,000mxn pesos gross, monthly • $2,000 MXN AHT Bonus Per month • $4,000 MXN Seasonal Bonus Per Month* • Law benefits since day one • Home office • Full equipment provided • Possible Full-time contract • 100% paid training. • Schedule window (8 am - 8 pm). • 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm). • 1 hour Lunch - 2 breaks of 15 minutes each. • Two days off (Fri-Sat / Sat-Sun/ Sun-Mon). • Total Pass. • Only for CDMX and Edo. de Mex.