Business Analyst

December 30, 2024

Apply Now

Receive Emails with Similar Jobs

CSG

WebsiteLinkedInAll Job Openings

Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

Description

• Solve real-world business problems, considering technical, financial, and operational constraints. • Work with clients to define end to end user journeys that form part of the solution blueprint. • Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager. • Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. • You will need to consider exception and failure scenarios to create a robust solution. • Deliver tailored presentations to effectively showcase the achievements and milestones to various stakeholders. • Contribute to our methodology to help us do things faster and better.

Requirements

• Leverage your exceptional communication skills when working with customers to understand a problem statement. • Recognise the additional detail and clarity required for a solution design, and quickly work to close these gaps. • Be able to work within the constraints to define a detailed, complete, and implementable solution. • This will breakdown the solution components, what each component does and how it does it. • Summarise your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation. • Be able to manage client expectations through workshop and feedback sessions. • Work as part of a team and independently when required. • Be a mentor and lead a team of budding solution designers. • Hands on experience in coding. • Experience working as a vendor. • Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.). • Knowledge in the telco pricing/billing domains.