Senior Network Engineer

April 3

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

📋 Description

• Responsible for designing, automating, and deploying containerized network infrastructure in AWS • Build and automate network infrastructure containers in AWS using tools like Terraform, Python, and Kubernetes-native frameworks. • Analyze business and technical requirements to design secure, scalable, and resilient network solutions across corporate locations, data centers, and cloud environments. • Lead planning and design of LAN, WAN, WLAN, firewall, VPN, DDoS mitigation, and cloud networking technologies. • Design and implement network connectivity in AWS VPCs, including routing, NAT, Transit Gateway, Direct Connect, and network segmentation strategies. • Serve as a Tier 2/3 escalation point for complex network incidents and outages; proactively troubleshoot and resolve network performance and security issues. • Partner with internal teams to review, validate, and execute changes within enterprise change management practices. • Maintain comprehensive documentation of network topologies, configurations, and automation scripts. • Develop, manage, and lead network-related projects, including coordination with cross-functional stakeholders and external vendors. • Participate in on-call rotation as needed to support 24x7 operations. • Design, plan and implement network, security and monitoring technologies such as routers, switches, firewalls, and performance monitoring. • Recommend and implement process improvement and automation. • Acts as the technical lead in the execution of all aspects of site planned and unplanned maintenance activity in accordance to CSG’s change control policy. • Consult with customer teams to define and implement network patterns for customer solutions or, if necessary, create custom solutions for various product requirements. • Consult with vendors, teammates, other technical teams in the development of the CSG technical landscape aligned with industry trends. • Lead in all corporate network audit/compliance activities.

🎯 Requirements

• Bachelor’s degree in Computer Science, related field or equivalent experience • 7+ years of experience in network engineering with a strong background in enterprise and cloud networking • Hands-on experience designing and supporting network environments in AWS, including VPCs, VPNs, Transit Gateway, Direct Connect, and Security Groups. • Proven experience with Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools • Strong scripting/programming skills in Python, Bash, for automating network deployment and configuration tasks • Experience with container platforms (e.g., EKS, Kubernetes) and implementing service mesh/network policies • Expertise in enterprise-grade switching, routing, firewalls (e.g., Palo Alto), technologies • Solid understanding of network protocols and services: BGP, OSPF, TCP/IP, DNS, DHCP, NAT, VPN, and IPSec • Familiarity with network monitoring and observability platforms (e.g., SolarWinds, Wireshark) • Knowledge and experience in routing, switching and firewall troubleshooting, maintenance and configuration (ACI, SDN, NextGen Firewall, DDoS mitigation, wireless, and automation using Python, API) • Knowledge and experience in management of SNMP, SNMP traps, logging technologies) and development of configuration management tools such as Ansible, Jenkins • Configuration of Enterprise level tools such as network monitoring and troubleshooting (Solarwinds, netflow, IP management InfoBlox, LiveAction packet captures, Cisco ISE) • Knowledge of installation and troubleshooting of data center and corporate connectivity for enterprise and customer use • Network auditing to remain compliant with PCI, HIPPA and ISO • Enhanced operational support for other team members as well as initial installs, builds and troubleshooting • Development and implementation of network standards and polices • Experience with private and public cloud technologies • Enterprise class network documentation and presentation of engineering solutions • Ability to read, write, speak and understand the English language in a business environment

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!