Systems Analyst - AVAYA / Genesys

March 20

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

📋 Description

• You will report to Customer Care Director to contribute toward the design, development, maintenance and support of Genesys. • You will document and review system designs and requirements documentation to ensure completeness • You will support and resolve incidents logged by customers • You will create and maintain training materials, quick reference guides and system configuration documentation • You will execute technical configuration and design efforts, often applying creative solutions to solve customer needs • You will facilitate and support unit and business acceptance testing

🎯 Requirements

• Bachelor's degree in Computer Science, related field, or equivalent experience. • Proficiency in English in a business environment. • 3+ years of experience as a Systems Analyst. • Experience in AVAYA or Genesys System/Application support. • Experience in incident management. • Enterprise Application Integration & back-end data connectivity applications experience. • Scope large efforts, conduct meetings, and write technically oriented documents. • Understand accounting and finance terminology and practices • Experience in Power BI is a plus. • Experience in scripting languages such as Python, Shell scripting will be a plus.

🏖️ Benefits

• Work from Home • in-office • or hybrid • Employee Belonging Groups • Insurance • Paid Vacation • Volunteer • and Holiday Time Off • And so much more!