Service Delivery Analyst

2 days ago

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Centorrino Technologies

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IT Support • Managed Services • IT Outsourcing • IT Projects • Data Networking

201 - 500

Description

• Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! • At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. • We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024. • We're on a mission to redefine the customer experience, and we’re on the hunt for a Service Delivery Analyst!

Requirements

• Supporting the service delivery managers and service management (ITIL) teams in day-to-day tasks. • Building and maintaining relationships with our customers, predominantly remotely through various engagements. • Collaborating with your peers who reside in technical and client-facing teams, to achieve successful outcomes for the customer. • Reviewing, assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made. • Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner. • Champion the outcome of issues and tasks through knowledge and application of core ITIL principles and guidelines. • A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives in, including your peers and your customers. • Excellent listening, negotiation and presentation abilities. • A technical understanding, or the ability to learn technological product services quickly. • Understanding technical issues and jargon, and translating this back to customers.

Benefits

• Hybrid working with team anchor days to support collaboration. • Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.