Solutions Support Technician

2 days ago

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CTI

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Spectrum • Autonomy • Visualization • Real-time C2 • Collaboration

51 - 200

Description

• CTI is a leading software, systems, and operational support corporation, specializing in providing user-focused technologies for military and other security applications. • Looking for a Solution Support Technician SME to provide expertise for a variety of CTI programs supporting the DoD, International partners, and civilian agencies. • Responsibilities include installation, configuration, operation and maintenance of systems hardware, software, and related infrastructure. • Provide timely and efficient training and support to end users through customized curriculums. • Capture key feedback/issues with existing products, and feedback delivery to developers for attention. • Provide operational testing of hardware/software prior to customer engagement. • Provide alpha and bravo QA testing and feedback, user manual review, follow-on support/maintenance, and continual program interoperability.

Requirements

• Minimum of 15 years of experience supporting special operation forces. • Minimum of 4 years of experience coordinating with training audiences and developing a realistic scenario to facilitate their training objectives. • In-depth knowledge and hands-on experience with administrating hardware, installation, implementation, configuration, and troubleshooting. • Real world experience with ATAK and WINTAK configuration for tactical operations. • The ability to obtain a U.S. security clearance post-start date. U.S. Citizenship is required as only U.S. citizens are eligible for a security clearance. • US Citizenship is required for this role.

Benefits

• Medical, dental and vision insurance • H.S.A. (partially funded by CTI) and Flex Spending • Company-paid life insurance/AD&D and disability insurance • Optional supplemental life, critical illness, hospital indemnity and accident insurances • Paid vacation, sick leave and holidays • 401k plan with Safe Harbor contribution • Tuition reimbursement/professional training options • Employee Assistance Program • Travel Assistance • Financial Planning Assistance • Voluntary Pre-Paid Legal • Flexible schedules with telecommuting options • Service awards program