Operations Trainer - QA

3 days ago

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Currance

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RCM • RevenueCycle • Hospital A/R • performance partnering • operational efficiency

201 - 500

Description

• Responsible for providing Currance Standard Operating Procedure (SOP) and accounts receivable follow up training to new employees • Maintain training programs, job aids, and other materials for new hires and existing team members on all Company systems • Monitor operations staff work quality to ensure compliance of Company QA standards • Conduct classroom and virtual training • Deliver training for new hires • Conduct ongoing training as business needs dictate • Develop educational resources, user guides, and job aids (training docs/PPP, checklists, quizzes/tests, etc.) • Review Client folders in SharePoint – videos, job aids, manuals, etc. with staff • Identify, create, implement, and maintain SOPs • Partner with department leaders to assess post-training development needs for all team members • Partner with Currance leadership on operations workflow needs to identify and create training materials • Responsible for starting the process for payor portal access with new hires • Backup to the systems trainer for access and client systems training • Perform quality audits on work completed by the Operations team • Document findings from quality audits and provide recommendations towards improvement • Prepare and present quality audit reports to leadership • Leverage quality audit results to pinpoint training needs and deliver targeted training in a group setting or on an individual basis • Obtain team member information and submit to client for client system credential access • Assist team members with initial client system access (username/passwords, MFA, etc.) • Complete special projects and other duties as assigned

Requirements

• 3 years of experience training individuals on accounts receivable process and host systems for healthcare revenue cycle • Artiva system experience preferred • Experience using a variety of host systems and provider portals (EPIC, Cerner, Allscripts, Meditech etc.) • Experience as a quality auditor in a related field • Knowledge of hospital and physician revenue cycle operations • Knowledge of the healthcare industry and revenue cycle • Knowledge of HIPAA and PHI regulations • Knowledge of how health insurance companies operate and how to secure payments from them on behalf of our clients • Knowledge of billing professional claims (HCFA1500) and filing appeals with health insurance companies • Knowledge of ICD-10 Diagnosis and procedure codes and CPT/HCPCS codes • Skilled in organization, meeting deadlines, written and verbal communication, interpersonal communication, and problem solving • Skilled in creating PowerPoint presentations • Skilled in computers including proficiency in Microsoft Office Suite and Teams • Ability to work in a diverse, remote environment • Ability to deliver, motivate, and engage team members during presentations, providing an interactive experience for virtual and in-person classroom environments • Ability to demonstrate patience and proper guidance to assist team member growth

Benefits

• PTO • 401K • medical • dental • vision • life insurance • paid holidays • and more