Solutions Architect

February 15

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Customer.io

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Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

marketing • analytics • customer retention • user retention • email marketing

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Hi, I'm James Walsh, Director of Solutions at Customer.io! • We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. • This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business. • As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. • You'll work directly with our Account Executives and Sales Enablement Team as a technical resource and product expert. • You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. • Advocating for qualified Leads and ensuring the best path for success will be your responsibility. • To get there, you'll need an understanding of the customer's concerns, pain points, and desires. • The team will rely on you for your support and empathetic guidance throughout the sales process. • The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

🎯 Requirements

• Baseline Requirement: 4+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills. • Acceptable Profiles: We are open to candidates who have: • Sales Experience: Background in sales with a demonstrated technical aptitude and the ability to learn and convey complex technical concepts. • Marketing Automation: Experience working with marketing automation platforms, preferably within a SaaS environment. • Hybrid Experience: A combination of the above, demonstrating technical knowledge, customer interaction skills, and problem-solving abilities. • The availability to support typical working hours (around 8 am to 5 pm) within EST or GMT-5 • Can communicate technical ideas to both technical and non-technical prospects (verbal and written format) • Initiative to research, plan, and execute projects from start to completion • Strategic decision-making ability that is thoughtful and empathetic • Understanding of sales processes and awareness of sales strategy • Experience working for a SaaS company or with a marketing automation platform • A basic understanding of Computer Science Principles • Familiarity with NoSQL data structures and RESTful applications • Experience working with templating languages like Liquid, Handlebars, or Jinja

🏖️ Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year