Remote Medicaid Call Center Supervisor
December 4
🇺🇸 United States – Remote
💵 $43.9k - $93.6k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
Description
• Responsible for increasing member and provider satisfaction, retention, and growth. • Overall supervision of Customer Service employees. • Develops, motivates, evaluates and coaches staff on work procedures and teamwork. • Monitors performance measures and allocates resources. • Attracts, selects, and retains talent to achieve business goals. • Analyzes constituent data and acts on needs to improve services. • Applies and enforces Aetna HR policies and practices effectively.
Requirements
• 4 years experience with member/call center environment. • 2 years leading member/customer service team. • Experience in a Medicaid and/or Medicare setting preferred.
Benefits
• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan available. • Employee Stock Purchase Plan for eligible employees. • Fully-paid term life insurance plan for eligible employees. • Short-term and long term disability benefits. • Numerous well-being programs. • Education assistance and free development courses. • CVS store discount and discount programs with partners. • Paid Time Off (PTO) and holidays.
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