Brillio
Digital Transformation • Customer Experience • Design Thinking • Product and Platform Engineering • Digital Infrastructure
Call Center Dialer Management Product Owner
December 4
🇺🇸 United States – Remote
💵 $120k - $125k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
🦅 H1B Visa Sponsor
Brillio
Digital Transformation • Customer Experience • Design Thinking • Product and Platform Engineering • Digital Infrastructure
Description
• Seeking an experienced Product Owner specializing in Call Center Dialer Management with Acqueon. • Serve as the liaison between stakeholders, technical teams, and vendors for dialing strategies. • Oversee implementation and support for Acqueon solutions and integration with technologies. • Utilize analytics to optimize performance and ensure compliance with regulations.
Requirements
• Experience in healthcare, financial services, or other regulated industries. • Knowledge of CRM systems, IVR platforms - Twilio, and other contact center technologies. • Hands-on experience with Acqueon’s campaign manager, analytics, and reporting tools. • Knowledge of Agile frameworks, including experience working with Scrum teams. • Certifications in Acqueon, Agile Product Management (e.g., CSPO, SAFe), or equivalent. • Hands-on experience in journey orchestration and omnichannel contact strategies.
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