Bilingual Call Center Representative, English/Spanish

November 27

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Med-Metrix

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Revenue Cycle Management • Business Intelligence • Revenue Recovery • Managed Care Improvement • Physician Advisor Services

1001 - 5000

💰 Private Equity Round on 2021-09

Description

• The Call Center Representative serves callers by professionally answering inquiries • Researching and resolving problems • Collecting self-pay balances • Respond to patient inquiries, requests, and disputes over the phone • Process patient credit card payments over the phone • Possess basic working knowledge of healthcare claims processing • Uses the GE and Epic workflow systems and other tools available • Ability to analyze, identify and resolve issues on patient accounts • Act cooperatively and courteously with patients, visitors, co-workers, management and clients • Adheres to the policies and procedures established for the client/team • Meets and maintains daily productivity standards established in departmental policies • Ability to maintain composure when handling particularly difficult calls with customers • Perform all other tasks related to Call Center Department areas of responsibilities

Requirements

• High school diploma or equivalent required • Previous experience in Hospital/Facility or Physician billing • English-speaking proficiency is required; Bilingual (English/Spanish) is required • Experience with GE Centricity or EPIC PB preferred • Ability to work well individually and in a team environment • Proficiency with MS Office • Strong verbal communication skills • Strong organizational skills • Ability to maintain composure when handling particularly difficult calls with customers