Call Center Specialist

November 10, 2024

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $19 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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BCT Partners

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BCT Partners is a consulting firm that specializes in solving complex social problems through a multidisciplinary approach that includes technology, data analysis, and subject matter expertise. They focus on diversity, equity, and inclusion (DEI), offering services such as Precision Analytics, Health Equity Solutions, and DEI assessments. BCT Partners works with a variety of clients, including Children's Mercy Hospital, to create more equitable environments and eliminate healthcare inequities. They also engage in sectors like workforce development, education, and economic development, leveraging insights and research to foster change and innovation.

Strategy & Execution • Housing & Community Development • Program Management • Economic Development • Research & Evaluation

51 - 200 employees

📋 Description

• BCT Partners is searching for a polite, professional call center specialist to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. • The call center specialist may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. • They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. • To be a successful call center specialist, you should be customer-focused, detail oriented, and efficient. • You should be polite, reliable, knowledgeable, and adaptable.

🎯 Requirements

• High school diploma or equivalent. • More education or experience may be preferred. • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. • Understanding of company products, services, and policies. • Proficiency with computers, especially with CRM software, and strong typing skills. • Ability to ask prying questions and diffuse tense situations. • Strong time management and decision making skills. • Adaptability and accountability. • Fluency in multiple languages may be desired.