Senior Service Advocate - Operations

October 14

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CVS Health

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Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+

Description

• Critical role within the DSNP team • Outreach to DSNP members via phone to introduce services • Complete the Health Risk Assessment (HRA) • Build trusting relationships with members • Support members during enrollment calls • Document calls in the member’s electronic record • Protect confidentiality of member information

Requirements

• 3 years of experience in health care, customer service, telemarketing and/or sales • Familiarity with basic medical terminology, health care, and care management concepts • Experience with computers and knowledge of Microsoft Word, Outlook, and Excel • Flexibility with work schedule to meet business needs • Preferred: Medicare/Medicaid/DSNP experience • Strong organizational skills, including verbal and written communication • Preferred: Data entry and documentation within member records • Preferred: Bilingual Spanish • Preferred: Associates and/or Bachelor’s Degree

Benefits

• Full range of medical, dental, and vision benefits • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance • Short-term and long term disability benefits • Well-being programs • Education assistance • Free development courses • CVS store discount • Paid Time Off (PTO) and vacation pay • Paid holidays