Customer Support Executive - Latin America

October 31, 2024

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CXM Direct

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CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.

trading • forex trading • brokerage • financial services • financial market

51 - 200 employees

Founded 2015

💸 Finance

💳 Fintech

📋 Description

• CXM Group was established in 2015 primarily as an institutional liquidity provider • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Coordinate with risk dept on leverage changing request, or any escalated trading issues • Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure • Liaising with technology provider on any complex situation dispute • Cross checking with PSP on funding issues • Managing internal ticketing on any feedback or issues arise within the dept • Performing financial checks on any transaction or transfer within the system • Collecting appropriate information of any complaint on technical perspective • Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures • Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes

🎯 Requirements

• A bachelor’s degree in business or related field • A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice • Exceptional analytical and conceptual thinking skills • Advanced technical skills • Great attention to minute details, meticulously excellent to numbers and procedures • Fundamentally analytical and conceptual thinking skills • Experience creating detailed reports and giving presentations • Competency in Microsoft applications including Word, Excel, and Outlook • A track record of following through on commitments • Excellent planning, organizational, and time management skills • Experience in a stock-broking business, in either IT or back office operations would be a significant advantage

🏖️ Benefits

• Competitive Remuneration • Commissions and bonuses performance based • medical benefits • dental/optical benefits • gym memberships