Customer Support Executive
October 31
Description
• Effectively managing the company chats, E-mails and calls • Identifying and assessing customer’s needs to achieve satisfaction • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal • Offer support to the lead/client within the specified time frame • Updating CRM and keeping records of all communications and action taken • Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Requirements
• Work independently and in teams • Follow standard processes and procedures. Requirements • Proven customer support experience • Experience/background in Forex and the Financial Market is a plus • Excellent command of the English and Spanish languages, both verbal and written • Proficiency in the use of Microsoft Office Word, Excel, Outlook • Strong phone contact handling skills and active listening • Ability to work under pressure and meet deadlines
Benefits
• Bonuses and commissions • Bonuses and commissions highly depends on the sales results and depending on experience and job scope. • Account Executives motivation and compensation scheme will be shared during interview. •
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