CXM Direct
CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.
trading • forex trading • brokerage • financial services • financial market
Customer Support Executive
October 31, 2024
CXM Direct
CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.
trading • forex trading • brokerage • financial services • financial market
Description
• Effectively managing the company chats, E-mails and calls • Identifying and assessing customer’s needs to achieve satisfaction • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal • Offer support to the lead/client within the specified time frame • Updating CRM and keeping records of all communications and action taken • Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Requirements
• Work independently and in teams • Follow standard processes and procedures. Requirements • Proven customer support experience • Experience/background in Forex and the Financial Market is a plus • Excellent command of the English and Spanish languages, both verbal and written • Proficiency in the use of Microsoft Office Word, Excel, Outlook • Strong phone contact handling skills and active listening • Ability to work under pressure and meet deadlines
Benefits
• Bonuses and commissions • Bonuses and commissions highly depends on the sales results and depending on experience and job scope. • Account Executives motivation and compensation scheme will be shared during interview. •
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