Senior Enterprise Account Executive - Australia and APAC

March 7

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Cyara

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Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Cyara (www.cyara.com) is the world’s leading AI led CX transformation platform to deliver customer smiles at scale, offering complete end to end customer experience assurance, trusted by leading brands across the world (US, EMEA & APAC) in multiple industries, such as Financial Services (Citigroup, ANZ, NAB...), Tech/B2B Software(Google, Salesforce...), Telco/Media (AT&T, Optus...), Retail/ecommerce (Macy’s, Woolworths...) • Private equity owned by K1 Investment Management, having already reached75M$ ARR through profitable growth, Cyara is on its road to go beyond 200 M$ ARR in the next few years, in a work culture that's fast-paced, results-oriented and focused on continuous improvement, whilst maintaining an all inclusive team atmosphere, with competitive compensation and fully remote work environment. • Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/ • Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses. • Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

🎯 Requirements

• Proven and stable B2B SaaS sales experience, open to more junior (5 years +) or more senior (8 years +) profiles as salary package will vary based on experience. • Demonstrated track record of reaching 1 M$ + annual quota, closing high-value deals (average deal size, 6 to7 figures) into multinational enterprise level clients, involving complex purchasing process and multiple decision makers. • Industry knowledge around CX / Customer experience, contact centers, chatbots or quality assurance strongly preferred, or ability to sell complex technical solutions at least required, in order to translate customer pains into business benefits. • Experience selling in Australia and APAC, with a network of customers in sectors such as Banking/ Insurance, Tech / B2B Software, Telco/Media, Retail / ecommerce, Hospitality / Travel. • Expertise in both net new logo acquisition and customer upsell/crossell expansion, with a “go and get” attitude. • Familiar or at ease with US / Private equity owned B2B SaaS scale ups when it comes to fast paced environment, sales methodology, forecast accuracy. • Professional demeanour with a positive winning / resilient attitude, focused on problem-solving / proactive, always on learning attitude, strong cross department collaboration and team spirit. • Familiar or at ease with remote work, with a strong work ethic, good time management skills and a high degree of self-motivation. • Located in Australia, native or fluent in English. Any other language will be considered as a plus.