Value Engineer

5 days ago

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Cyara

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Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Analyze customer data, create business cases, and partner closely with Sales, Customer Success, and Product teams to showcase how our platform delivers measurable benefits. • Be a key player in executive-level conversations, helping customers and prospects make informed purchasing and renewal decisions based on data-driven insights. • Play a crucial role in helping customers see the tangible value of our platform, driving adoption, renewals, and revenue growth. • Leverage data and insights to ensure our customers maximize their investment, while empowering Sales and Customer Success teams to make stronger, more value-driven business cases.

🎯 Requirements

• 4+ years of experience in Value Engineering, Sales Consulting, Customer Success, Business Consulting, or Financial Analysis in a SaaS environment. • Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis). • Ability to extract and interpret customer data to create compelling business cases. • A background in crafting and delivering compelling presentations and business case artifacts (internally or externally facing). • Strong Executive presence. • Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company. • Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, or similar). • Strong problem-solving skills with a customer-first mindset. • Proven ability to develop scalable tools, dashboards, and frameworks that drive value engineering initiatives. • A self-starter who takes initiative, wants to help build out the Value Engineer function, is creative, collaborative, and thrives in a fast-paced work environment.