Customer Success Manager

February 8

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Cybeats

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Cybeats is a global leader in software supply chain security, providing comprehensive management solutions for Software Bills of Materials (SBOMs). Their platform, including products like SBOM Studio and the BCA Marketplace, automates SBOM management to help organizations accelerate vulnerability management while reducing costs and increasing product security posture. Cybeats gathers and manages SBOMs throughout the DevOps process to provide valuable insights for data-driven decisions. They offer a seamless integration of security into existing workflows, thereby efficiently protecting customers' futures while allowing for rapid innovation. Cybeats is trusted by leading vendors and has been recognized in the Gartner Innovation Insight for SBOMs Report.

Cybersecurity • IoMT • IIoT • OT • Embedded Security

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Customer Onboarding & Enablement: Guide new customers through the onboarding process, ensuring they understand the value of Cybeats platform and how it integrates into their cybersecurity strategy. • Adoption & Retention: Drive customer adoption of the SBOM Studio by understanding their unique challenges and goals, offering best practices, and delivering personalized recommendations to maximize platform usage. • Relationship Management: Serve as the primary point of contact for customer accounts, building strong, trusted relationships with key stakeholders, including Security Architects, DevOps, and compliance teams. • Performance Tracking & Reporting: Monitor customer usage, health, and satisfaction metrics. Regularly report on customer success KPIs, such as renewal rates, net retention, and feature adoption, and proactively address any risks or opportunities. • Issue Resolution & Escalation: Act as a customer advocate during any technical issues and escalations, provide initial troubleshooting and support, work closely with engineering team to ensure timely resolution and effective communication. • Expansion & Upselling: Identify opportunities to expand customer engagement through new features and additional services. Collaborate with sales to support upsell and cross-sell initiatives.

🎯 Requirements

• 3-5 years of experience in customer success, support, account management, or a similar role, ideally within cybersecurity, SaaS, or software management. • Strong understanding of SBOM, open-source security, software supply chain risks, and relevant industry standards (e.g., NIST, OWASP, etc.). • Demonstrated ability to build strong customer relationships, influence decision-making, and drive customer success strategies. • Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders. • Strong project management skills and the ability to manage multiple priorities in a fast-paced environment. • Problem-solving mindset with a focus on delivering value and outcomes to customers.