Customer Success Account Manager
Yesterday
Description
• Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions. • Create a value-based relationship with new & existing North American Adobe SMB customers. • Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. • Execute Marketing Qualified Leads with a defined SLA to maximize Revenue. • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account. • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. • Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
Requirements
• SMB Segment exposure and proven ability to manage a large customer set • 5+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred • Excellent communication Skills, both oral and written • Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch. • Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand. • Strong organization, follow-through and documentation skills suitable for customer communication. • International Sales Experience with exposure to NA markets preferably. • Working hours will coincide with the US Time Zones • Bachelor’s Degree or Equivalent
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