Customer Success Account Manager

October 8

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Adobe

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Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+

💰 Venture Round on 1984-09

Description

• Plays a critical role in developing and managing relationships with small & medium size customers from ABD book of business. • Build and nurture strong relationships with executives and decision-makers in these large accounts. • Drive revenue growth by identifying upsell and cross-sell opportunities. • Customer Success Account Manager’s primary goal will be to understand Customer’s business needs / pain points on document workflows & creative content creation, offer solutions, and foster long-term partnerships that drive business growth. • Identify growth opportunities and revenue potential within the accounts. • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account. • Devise customized connect strategy based on the account plan. • Identify the segments that have a high propensity for Adobe’s solutions and then plan customer outreach and meetings. • Sell into multiple levels of an organization, performing outbound prospecting to existing customers to identify new business relationships. • Engage customers daily via Teams / Video calls to conducting extensive account reviews. • During the account review understand clients' strategic goals, challenges, and pain points, and propose tailored solutions to address them. • Develop and execute strategic account plans that align with clients' business objectives. • Lead negotiations and pricing discussions to achieve mutually beneficial outcomes. • You will serve as a trusted advisor ensuring the successful deployment of products. • Address any issues or concerns promptly to maintain positive client relationships. • Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain.

Requirements

• SMB Segment exposure and proven ability to manage a SMB/ midmarket customer set. • 6 + Years’ experience in a similar role, with experience in selling SAAS solutions preferred. • Proven track record leading a matrixed organization to sell SAAS solutions and the ability to expand influence to multiple stakeholders in the customer environment. • Ability to forge and maintain strong business relationships from IT to the C-Suite. • Excellent communication and presentation skills and capable of presenting with any person, at any level within a customer. • Proven experience of using quantitative and qualitative analysis to identify new sales opportunities. • Should have skills that clearly demonstrate the ability to manage accounts and sell solutions. • Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch. • Ability to independently give basic product demos to customers. • International Sales Experience with exposure to NA markets preferably. • Working hours will coincide with the US Time Zones. • Bachelor’s Degree or Equivalent