Catchpoint
Digital Experience Monitoring • Observability • User Experience Observability • Network Observability • Application Observability
Customer Success Manager
Yesterday
Catchpoint
Digital Experience Monitoring • Observability • User Experience Observability • Network Observability • Application Observability
Description
• Catchpoint is seeking a customer-obsessed and highly motivated problem solver to join our Customer Success Team. • The Customer Success Manager (CSM) is responsible for the post-sale success of a portfolio of Catchpoint clients, focusing on gross and net retention. • This position will cover our EMEA & Asia Pacific regions. • The CSM develops a strong understanding of Catchpoint’s value propositions and partners with clients to ensure value and ROI is being realized. • Drive engagement and adoption of Catchpoint’s platform. Transform clients into partners, developing champions and obtaining executive alignment. Evangelize success outside of the platform by promoting success in client’s craft and careers. • Partner closely with Catchpoint Sales, Support and other technical teams to ensure an exceptional customer experience.
Requirements
• Bachelor’s degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including Customer Success or Account Management • Comfortable presenting to a room, aided by strong written and verbal communication skills • Confident, high energy, self-motivated and a true team player • Experience persuading and satisfying senior and executive level customer contacts across an enterprise • Demonstrated ability and desire to work and excel in a fast-paced environment • Excellent multitasking and project management skills • Understanding of Internet and web applications with a desire learn new technologies • Ability to understand and articulate technical concepts and derive solutions • Must possess a proven understanding of corporate business world, prior experience in SaaS preferred • Proficiency in SFDC and MS Office is a must • Experience working on customer renewals preferred
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