Customer Success Analyst - Trainer

November 27

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Centific

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5001 - 10000 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🏢 Enterprise

Description

• Develop, create, and manage training materials such as user guides, tutorials, videos, and webinars to educate customers/End-Users on product functionality and best practices. • Conduct in-depth research and analysis to understand customer needs and tailor training materials accordingly. • Collaborate with cross-functional teams (Product, sales, Marketing, Engineering, etc.) to ensure training content is aligned with product updates and customer requirements. • Deliver live or recorded training sessions to customers, ensuring a clear understanding of product features and benefits. • Gather feedback from customers regarding training effectiveness and make necessary improvements. • Regularly update training materials to reflect changes in the product and address customer pain points. • Assist with onboarding new customers by providing comprehensive training resources. • Track and report on customer success metrics and training impact on product adoption and customer retention.

Requirements

• Bachelor's degree in Education, Communications, Business, Engineering or a related field. • 3+ years of experience in customer success, training development, or instructional design. • Strong knowledge of training methodologies, learning principles, and content development tools (e.g., LMS platforms, video editing tools). • Good Understanding of AI technology & IT products • Excellent verbal and written communication skills. • Ability to convey complex information clearly and effectively. • Experience in working in a fast-paced, customer-focused environment. • Strong project management skills, with an ability to manage multiple projects and deadlines.