Platform Operations Analyst

August 13

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Cyderes

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Cyber Defense & Response. It's what we do.

Information Security • Cyber Security • Managed Security Services • SIEM • Cloud Computing

501 - 1000

Description

• Work with Cyderes managed services clients to help integrate log telemetry into the Cyderes platform • Assist Cyderes clients with various tasks such as troubleshooting SSO integration, networking issues logging, and more • Respond to internal and external escalations • Be part of a 24/7 On-call rotation • Provide support to Cyderes clients and to internal teams surrounding data normalization and parsing • Help deploy log telemetry integrations and work with internal engineering teams • Serve as the first point of contact for customer-initiated requests via the Cyderes ticketing system. • Evaluate, research, and respond to customer inquiries or direct them to appropriate internal teams if necessary. • Provide timely updates and status reports to customers, ensuring clear and effective communication. • Manage tasks on behalf of customers, ensuring that their needs are met promptly and accurately

Requirements

• 2+ years of network / security experience • Intermediate level of networking knowledge and troubleshooting experience. • Experience with monitoring and investigating various telemetry (log) output • Ability to work amicably with clients (both internal and external) • Understanding of security telemetry software / platforms (Firewalls, Endpoint Detection and Response (EDR), Operating Systems) • Strong communication skills • 3+ years of network / security experience • Operating systems logging experience (Windows and Linux) • Experience in system administration practices • Experience with cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g., Office 365, Okta, Salesforce, Proofpoint) • Proven project management success