Field Service Engineer II
Yesterday
Description
• Seek to ensure that all customers have an ideal experience with products and services • Responsible for installation, maintenance, troubleshooting, and repair of Cytovale Systems • Establish positive business relationships with Cytovale customers and peers • Execute on-site activities such as installations, preventative maintenance, repairs • Maintain daily communication with customers and partners to ensure resolution of issues • Provide on-demand first and second level technical support to customers • Document activities/changes and escalate issues as appropriate • Perform depot-level repairs as needed • Author field service reports, installation documents, technical bulletins and other documentation as required
Requirements
• Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years of experience servicing Diagnostic Imaging equipment • High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment • Demonstrated superior expertise in supporting and servicing highly complex instrumentation • 5+ years of customer or field support experience within the medical device field • Demonstrated commitment to quality and a strong sense of teamwork • Proven strong problem-solving skills, and the ability to creatively solve challenges • Attention to detail • Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others • Working knowledge and understanding of optics, electronics, and mechanical principles is required • Ability to troubleshoot electronic, optical, and mechanical assemblies down to component level • Experience in a customer-centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation
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