Customer Success Manager

August 6

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Cyware

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Cyber Security • Information Security • Cyber Awareness • cyber law • ransomware

201 - 500 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $30M Series B on 2021-03

Description

• Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. • The Customer Success Manager at Cyware is responsible for the technical parts of the processes for the implementation of customer success, including onboarding, training, support, and technical enablement. • Collaborate with teams to achieve sustainable growth and provide exceptional customer experience. • Regularly participates in cross-functional projects and manages multiple projects/tasks with minimal supervision.

Requirements

• US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C) • Qualified candidates must have experience as a CSM or in a similar customer-facing role. • Prior cybersecurity experience is required and technical experience in threat intelligence is strongly preferred. • Excellent oral presentation and customer interaction skills • Technical and troubleshooting skills in at least one software application or technology • A proven track record of Technical Account Management or other relevant experience • Experience in managing multiple stakeholders and projects • A listener who is customer-oriented and attentive to their needs • Critical thinker and problem-solving skills • Team player • Good time-management skills • Great interpersonal and communication skills • Experience in using software for sales such as Salesforce, Churn Zero, or other CSM tools • Experience with security applications and security defense infrastructure

Benefits

• We foster an exciting and challenging start-up culture. • We’re not just employees. We’re people. We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more. • We’ll invest in your career. Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. • We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here. • We value diversity of people, culture, and ideas.