Customer Success Manager

July 2, 2024

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Haus

WebsiteLinkedInAll Job Openings

Haus is a marketing science platform that helps businesses measure the incrementality of their advertising efforts, both online and offline. It provides tools like GeoLift and Causal Attribution to optimize marketing campaigns and investments. Haus enables businesses to conduct experiments to evaluate the impact of their advertising spend, offering insights that drive smarter marketing decisions. By employing advanced econometric models, Haus helps companies accurately assess their marketing's incremental value, ultimately leading to better investment strategies and higher returns.

11 - 50 employees

☁️ SaaS

💰 $4M Venture Round on 2022-06

📋 Description

• Serve as the primary point of contact for customers throughout their lifecycle, including onboarding new accounts, developing an experimentation roadmap, and facilitating ongoing testing & analysis through the Haus platform. • Advise customers on best practices in order to maximize value and ROI from the platform. Empower our customers to connect their business questions with Haus product offerings. • Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations. • Establish CS processes, playbooks, and workflows that balance quality of service with our focus on scale & automation. • Partner closely with our product, science, & engineering teams to translate customer requests into scalable product features. • Build trusted relationships with key stakeholders within customer organizations to drive adoption and ensure renewals.

🎯 Requirements

• 4+ years of experience in growth marketing or marketing science. A fluent understanding of paid media buying and/or analytics will make you an especially valuable resource for our customers. • Some experience in a customer facing role, and an ability to interact and collaborate with key stakeholders within customer organizations. • Passionate about operational excellence and establishing processes and playbooks to scale CS at Haus as we enter our next phase of growth. • Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once. • Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy. • Strong written communication and experience presenting to customers and executives.

🏖️ Benefits

• Competitive salary and startup equity • Top of the line health, dental, and vision insurance • 401k plan • Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)