Enterprise Customer Success Manager
June 11
Description
• Own the success of our largest customers and business units in the region • Lead all aspects of the customer journey including onboarding, training, adoption and value realization • Be the expert on both the solution and implementation best practices • Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction • Drive use case expansion and advocacy within our customer base • Manage and triage customer feedback and issues • Be the face of Regrello to your customers
Requirements
• 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution • Experience working with and presenting to senior management/executives at clients • Experience working with a complex business application (ERP and/or MRP preferred) • Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability • Familiarity with common customer success strategies to drive onboarding and adoption • Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up • A customer-centric approach to problem solving • A deep curiosity and passion for learning and leveraging AI technologies • Confidence in challenging conventions and an independent self-manager
Benefits
• Opportunity to learn, grow and most importantly build the company • Ability to influence leaders across industries to help drive the adoption of AI-first technology • Chance to work with a world-class team of manufacturing, supply chain, AI and SaaS experts • Industry-leading compensation with equity in the company • Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance and vision • Flexible remote work from anywhere in the continental US • Quarterly "on-sites" with the entire company to bring us closer together
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