Regrello
Regrello is a company focused on revolutionizing supply chain and operations with its advanced AI operating system. By leveraging state-of-the-art generative AI technology, Regrello aims to break free from outdated email communications and ERP systems, accelerating innovation and productivity for manufacturers creating products of the future. Trusted by over 100 of the world's largest manufacturing companies, Regrello positions itself as a leader in enhancing operational efficiency and modernizing supply chain processes.
Operations • Supply chain • Workflows • Automation • Collaboration
Enterprise Customer Success Manager
June 11, 2024
Regrello
Regrello is a company focused on revolutionizing supply chain and operations with its advanced AI operating system. By leveraging state-of-the-art generative AI technology, Regrello aims to break free from outdated email communications and ERP systems, accelerating innovation and productivity for manufacturers creating products of the future. Trusted by over 100 of the world's largest manufacturing companies, Regrello positions itself as a leader in enhancing operational efficiency and modernizing supply chain processes.
Operations • Supply chain • Workflows • Automation • Collaboration
📋 Description
• Own the success of our largest customers and business units in the region • Lead all aspects of the customer journey including onboarding, training, adoption and value realization • Be the expert on both the solution and implementation best practices • Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction • Drive use case expansion and advocacy within our customer base • Manage and triage customer feedback and issues • Be the face of Regrello to your customers
🎯 Requirements
• 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution • Experience working with and presenting to senior management/executives at clients • Experience working with a complex business application (ERP and/or MRP preferred) • Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability • Familiarity with common customer success strategies to drive onboarding and adoption • Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up • A customer-centric approach to problem solving • A deep curiosity and passion for learning and leveraging AI technologies • Confidence in challenging conventions and an independent self-manager
🏖️ Benefits
• Opportunity to learn, grow and most importantly build the company • Ability to influence leaders across industries to help drive the adoption of AI-first technology • Chance to work with a world-class team of manufacturing, supply chain, AI and SaaS experts • Industry-leading compensation with equity in the company • Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance and vision • Flexible remote work from anywhere in the continental US • Quarterly "on-sites" with the entire company to bring us closer together
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