Customer Success Specialist - Corporate Learning & Training

October 17

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D2L

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eLearning • accessibility • online courses • webcasting • mobile learning

1001 - 5000

💰 $85M Series B on 2014-08

Description

• D2L is a cloud company that is modernizing education and building the Future of Work. • New models of teaching and learning enable a personalized, student-centric experience. • D2L is disrupting the way the world learns, providing next generation learning environment and solutions. • A member of our Talent Acquisition team reviews all applications to ensure a thorough selection process. • As Customer Success Specialist, you oversee a large portfolio of our small-to-medium business customers at scale. • You will establish productive and trusted relationships with Corporate organizations ensuring customer satisfaction and retention.

Requirements

• 2+ years experience in Customer Success, Account Management or related roles • High energy level, demonstrated drive to succeed, and a sense of urgency • Ability to quickly leverage tools and technology to deliver value to a large portfolio of SMB customers at scale • Ability to build relationships, quickly establish credibility and collaborate across multiple internal and external teams • Ability to design processes and workflows to drive efficiency - mapping out things that work well for others to follow • Ability to prioritize and stay organized and on task • Excellent communication and analytical skills • Experience within a fast paced, growth organization is ideal • Experience working in education technology or knowledge of business drivers for Higher Education is plus

Benefits

• Impactful work transforming the way the world learns • Flexible work arrangements • Learning and Growth opportunities • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program • 2 Paid Days off for Catch the Wave related activities like exams or final assignments • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) • Retirement planning • 2 Paid Volunteer Days • Competitive Benefits Package • Home Internet Reimbursements • Employee Referral Program • Wellness Reimbursement • Employee Recognition • Social Events • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.