Customer Success Specialist - K-12

October 17

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D2L

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eLearning • accessibility • online courses • webcasting • mobile learning

1001 - 5000

💰 $85M Series B on 2014-08

Description

D2L is a cloud company modernizing education. Customer Success Specialist manages SMB Higher Education and K-12 customers. Establish productive relationships to ensure customer satisfaction and retention. Drive customer adoption and maximize value of D2L's Brightspace LMS.

Requirements

2+ years experience in Customer Success, Account Management or related roles High energy level, demonstrated drive to succeed, and a sense of urgency Ability to quickly leverage tools and technology to deliver value to a large portfolio of SMB customers at scale Ability to build relationships, quickly establish credibility and collaborate across multiple internal and external teams Ability to design processes and workflows to drive efficiency - mapping out things that work well for others to follow Ability to prioritize and stay organized and on task Excellent communication and analytical skills Experience within a fast paced, growth organization is ideal Experience working in education technology or knowledge of business drivers for Higher Education is plus

Benefits

Impactful work transforming the way the world learns Flexible work arrangements Learning and Growth opportunities Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program 2 Paid Days off for Catch the Wave related activities like exams or final assignments Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) Retirement planning 2 Paid Volunteer Days Competitive Benefits Package Home Internet Reimbursements Employee Referral Program Wellness Reimbursement Employee Recognition Social Events Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.