Contact Center Senior Systems Analyst

3 days ago

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DailyPay, Inc.

WebsiteLinkedInAll Job Openings

Changing The Way Your Money Moves

Finance as a Service • On-Demand Finance • Receivable Factoring • Financial Wellness • FinTech

501 - 1000

💰 $260M Debt Financing on 2023-01

Description

• DailyPay, Inc. is transforming the way people get paid. • Responsible for day-to-day configuration, support, and maintenance of User Support software stack. • Help create a delightful customer experience and uncover process efficiencies. • Hands-on role making changes in a production environment.

Requirements

• 3+ years experience administering customer support software including Zendesk, Five9, Assembled, or Observe AI • Previous experience setting up and optimizing API integrations • Outstanding problem solving skills • Strong attention to detail • Ability to collaborate across teams • Written and verbal communication skills • The ability to take initiative and be self-motivated • An adaptable and flexible attitude • Ability to work flexible hours as needed

Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match