Customer Service Representative, Estonian Speaker

5 days ago

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Description

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support Interaction Experts • Maintain high customer satisfaction

Requirements

• Fluency in Estonian • Advanced English knowledge • Great communication skills • Prior customer support experience would be an advantage • Strong troubleshooting skills

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, assistance in finding an apartment ) • Competitive monthly salary + 2 extra salaries per year • Health care benefits and numerous other discounts • Full training by certified instructors • Professional growth & development opportunities • Special events as well as community & social responsibility initiatives • Free online Greek language courses • State of the art premises, providing a great working environment with relaxing break areas • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture