Customer Service Representative
Yesterday
Description
• Assist customers about product inquiries/concerns. • Ensure customers are delighted and satisfied with their customer service interaction. • Turn customers around if dissatisfied with shipping/product delays.
Requirements
• Fully fluent in English. • Proven experience with Achieving Customer Service Excellence. • Experience working with Amazon within a customer service capacity. • Hard-working, resourceful, self-motivated, detailed, and responsible. • Passionate about helping others and the company succeed. • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis. • Knowledgeable in MS Office, Google Sheets, Project Management tools. • Experience using Freshdesk (or similar) is a plus. • Willingness to work for a single employer exclusively. • Capacity to work additional hours if needed.
Benefits
• Work/life balance. • Flexible time-off, holidays, sick days, and a fun remote start-up culture. • Free premium culinary products from our company.
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