Group Health Customer Service Representative

October 2

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Dane Street

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IMEs • Physician Advisor Reviews • Peer Reviews • Drug Utilization Reviews

51 - 200

Description

• Dane Street is looking for highly motivated candidates to join our team as a Customer Service Representative. • A Customer Service Representative is in the center of our critical relationships with our clients, our technical team, and our operations teams. • You will be responsible for the scheduling and selection of reviewers for referrals received within the Dane Street Network. • Handling Receipt of New Cases: Intake new cases and review/verify information and requests. • Draft cases by entering information into the Dane Street system, AccessDS. • Work with client on any information missing pertinent to processing claim. • Sort, organize and create medical document listing - if required by client, and in line with specific special handling. • Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines. • Assignment of Cases: Assign/schedule new cases to physicians for review with the appropriate physician. • Client Interaction: Update clients frequently on cases in progress. • Ensure proper documentation for specified cases is provided to the client.

Requirements

• A minimum of 1 year of experience working in an administrative or clerical role in a business office environment is required. • Experience working in a healthcare (medical office, insurance claims, etc.) environment preferred. • Excellent computer skills (Apple Operating System, Google Chrome search engine, Gmail are preferred). • Stellar written and verbal communication skills, including a high comfort level in speaking with the referring client, claimants, and/or physician. • Ability to maintain focus and attention to detail in a fast-paced environment. • Ability to manage multiple tasks and quickly changing priorities. • Excellent organizational skills.

Benefits

• Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. • We offer a range of benefits including medical, dental, and vision coverage for you and your family. • Additionally, we offer voluntary life insurance options for you, your spouse, and your children. • We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. • Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. • Our generous paid time off policy ensures you have time to relax and recharge, • while our 401k plan with a company match helps you plan for your future. • Apple equipment and a media stipend are provided for remote workspace.