Senior Engagement Manager

March 19

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Databricks

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Databricks is a data and AI company that provides a unified platform for data engineering, machine learning, and analytics. It focuses on optimizing big data processing and helps organizations leverage Apache Spark to deliver deeper insights and powerful data-driven applications. Databricks also offers robust tools and seamless integration for machine learning operations.

Apache Spark • Apache Spark Training • Cloud Computing • Big Data • Data Science

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $1.6G Series H on 2021-08

📋 Description

• Databricks is seeking a Engagement Manager to join our Professional Services team under the Customer Success organization. • As a Engagement Manager, you will assure customer success by driving customer satisfaction throughout the services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. • The Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. • This role is a strategic and cross-functional position that will partner closely with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content.

🎯 Requirements

• Minimum of 3-5 years running a Professional Services line of business. • 6+ years in selling roles that require a mix of influencing, validating, negotiating, understanding and execution. • Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally. • Consistent track record of identifying customer needs and successfully implementing solutions. • Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence. • Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes. • Travel is required up to 50%, possibly more at peak times. • Proven experience in estimating effort and scope for services. • Outstanding communication and customer relationship skills.

🏖️ Benefits

• At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. • For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.