Customer Care Specialist, German

November 6

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David Kennedy Recruitment Ltd.

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Description

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels • Navigate internal and external documentation and resources to provide world-class service • Identify and escalate priority or unresolved issues to appropriate internal teams • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

Requirements

• Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication • Proficient in using standard PC applications • Strong flexibility, professionalism, resilience, self-sufficiency, and reliability • Excellent communication and teamwork abilities • Understanding of credit card-related concepts

Benefits

• Excellent remuneration package based on experience, skills and performance • Private health and life insurance • Fully remote work from Slovenia • A dynamic and creative team with a positive and friendly atmosphere • Good work environment - the employer can show off great reviews from their employees • Guidance and tools to reach your full potential.