Customer Onboarding and Success Manager - Italian
5 days ago
🇮🇪 Ireland – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
🚀 Onboarding Specialist
🚫👨🎓 No degree required
Description
• Lead technical onboarding for new clients within the designated region • Stay knowledgeable about technical integrations with software partners, ensuring comprehensive support to clients • Assess client needs and goals to plan for seamless integration with their existing systems, technologies, and infrastructure • Support new clients throughout the onboarding process, helping them achieve successful outcomes • Foster long-term partnerships by building and maintaining strong relationships with clients • Stay up-to-date on the features, functionality, and practical applications of all product offerings to offer expert guidance • Manage accounts directly, striving to exceed quarterly and annual sales targets • Analyze data to identify key opportunities, and implement data-driven strategies to boost sales growth • Collaborate with marketing to create and deliver high-quality onboarding and troubleshooting materials for new customers • Work closely with cross-functional teams (sales, product, and engineering) to ensure alignment and success • Keep informed on industry trends, the competitive landscape, and emerging technologies, providing valuable insights to both clients and the sales team
Requirements
• Minimum 2 years experience in account management, partner support, pre-sales support, post-sales support, technical issue resolution, or client-facing technical discovery • Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication • Experience in industries such as online brokers, online marketplace software, IT services, or the SaaS sector is preferred • Strong communication and presentation skills • Excellent project management abilities • Analytical skills with the ability to interpret data and use it to guide decision-making • Exceptional time management and prioritization skills • Comfortable working in both strategic and tactical roles, especially in dynamic or ambiguous environments • Ability to work effectively under tight deadlines, adapt to shifting priorities, and balance immediate needs with long-term goals • Adaptable to shifting priorities and evolving business needs
Benefits
• Excellent remuneration package based on experience, skills and performance • Be part of a dynamic and creative team with a positive and friendly atmosphere • Guidance and tools to reach your full potential • Temporary contract with the potential to extend
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