Technical Support Representative, French

2 days ago

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David Kennedy Recruitment Ltd.

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Description

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels • Troubleshoot and resolve product-related issues using MySQL • Collaborate with team members and escalate complex issues to the development team when necessary • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction • Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Requirements

• Native / fluent in French both verbal and written • Fluent in English (minimum B2 level) • Strong understanding of MySQL • Knowledge / familiarity with Postman will be considered as an advantage • Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM • High school degree or equivalent (or higher) • No prior work experience required, but a solid knowledge of MySQL is essential • Knack for technology and providing outstanding customer support • Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

Benefits

• Competitive remuneration package • Guidance and tools to reach your full potential • Ability to work remotely, from comfort of your home • Monthly performance bonus • Work from Home monthly allowance • Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere • And many others!