DAWAR CONSULTING INC
DAWAR CONSULTING INC. is a trusted provider of workforce solutions and professional services tailored for the Medical Science industry. Specializing in Human Capital Management (HCM) and ITSM consulting, DAWAR offers expert implementation of SaaS and Cloud-based solutions from platforms like Workday and ServiceNow. Their comprehensive staffing services include global talent acquisition, recruitment process outsourcing, and staff augmentation, ensuring that they connect skilled professionals with career opportunities while enhancing organizational productivity and efficiency.
Life Science, Semiconductor, Internet Technology, and Cloud • Project Management • Managed Services • Client Engagement • ServiceNow Implementation
GainSight Techno-functional Consultant
March 19
DAWAR CONSULTING INC
DAWAR CONSULTING INC. is a trusted provider of workforce solutions and professional services tailored for the Medical Science industry. Specializing in Human Capital Management (HCM) and ITSM consulting, DAWAR offers expert implementation of SaaS and Cloud-based solutions from platforms like Workday and ServiceNow. Their comprehensive staffing services include global talent acquisition, recruitment process outsourcing, and staff augmentation, ensuring that they connect skilled professionals with career opportunities while enhancing organizational productivity and efficiency.
Life Science, Semiconductor, Internet Technology, and Cloud • Project Management • Managed Services • Client Engagement • ServiceNow Implementation
📋 Description
• This is a remote position. • Our client, a global leader in providing governance, risk, and compliance (GRC) solutions is looking for a GainSight Techno-functional Consultant (100% Remote). • Job Duration: 6+ Months (Possibility of Further Extension) • In this role, consultant will be focusing on improving product usage tracking, creating customer health scores, and supporting miscellaneous administrative tasks in Gainsight. • This role is critical to building and optimizing automated customer health scoring systems, integrating product usage metrics, and ensuring data accuracy to support key business objectives. • Key Responsibilities: Design and implement Automated Customer Health Scoring (CHS) for key products (starting with Boards CHS v2). • Develop Gainsight dashboards for product usage and customer health scores. • Build and maintain an At-risk Renewals Center in Gainsight. • Manage ad-hoc Gainsight admin tasks (~5 hours per week), including dashboard tweaks and issue resolution. • Use data and best practices to refine customer health scoring methodology and ensure alignment with churn analysis.
🎯 Requirements
• 5+ years of experience with Gainsight • Experience with Gainsight administration and customization • Strong understanding of customer health scoring and product usage metrics • Ability to conduct churn analysis and correlate with customer health
🏖️ Benefits
• Medical • Dental • Vision • Paid Sick leave • 401K
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