DaySmart
DaySmart is a company that specializes in providing tailored software solutions for various industries including recreation and fitness, pet and animal care, and beauty and personal care. With over 20 years of experience, DaySmart helps businesses maximize their potential through customizable scheduling, payment processing, and management tools designed to meet the specific needs of each sector. Their innovative platforms empower professionals across different fields to streamline operations, enhance customer relations, and ultimately grow their businesses.
scheduling software • e-mail marketing • business management • online scheduling • customer relationship management
Senior Customer Onboarding Specialist
5 days ago
DaySmart
DaySmart is a company that specializes in providing tailored software solutions for various industries including recreation and fitness, pet and animal care, and beauty and personal care. With over 20 years of experience, DaySmart helps businesses maximize their potential through customizable scheduling, payment processing, and management tools designed to meet the specific needs of each sector. Their innovative platforms empower professionals across different fields to streamline operations, enhance customer relations, and ultimately grow their businesses.
scheduling software • e-mail marketing • business management • online scheduling • customer relationship management
📋 Description
• DaySmart is a provider of business management software specializing in scheduling and workflow solutions. • Support TeamUp clients as a Senior Customer Onboarding Specialist. • Manage data migrations and help clients set up their accounts. • Proactive customer support via various communication channels. • Mentor junior onboarding specialists and collaborate with cross-functional teams.
🎯 Requirements
• 3+ years in similar roles (onboarding or customer service responding to customer queries via phone, email, video, or chat). • Proficiency in analyzing data related to onboarding processes to identify areas for improvement and optimize performance. • Must be available to work Monday-Friday 9am - 5:30pm UK hours. • Computer literacy and experience working in the software industry. • Proficiency in excel data analysis, formulas, and formatting. • Excellent attention to detail. • Strong aptitude for technical software products. • Ability to listen to and engage potential customers by phone, e-mail, chat, video, to quickly understand their requirements. • Native-level English proficiency with excellent written and spoken communication skills. • Multi-tasking abilities. • Impeccable customer service skills and determination for every customer to have a great experience with TeamUp, paired with a desire to take responsibility for the customers you are helping. • Experience and patience in handling negative feedback, unhappy customers, cancellation requests, and triaging escalations. • Ability to help support team members. • Is happy to give direct and constructive feedback. • Comfortable sharing new ideas and processes in order to deliver above and beyond customer support. • Ability to work on a team across multiple time-zones and cultures. • Experience working in a remote environment. • Experience working with fitness businesses is a plus.
🏖️ Benefits
• Competitive salary and benefits. • Fitness membership reimbursement. • Open PTO and a generous paid holiday schedule. • Supportive work environment with the flexibility to work where/how you want. • Opportunities to ensure you are always learning and growing.
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