Senior Onboarding Manager

February 15

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dbt Labs

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dbt Labs is on a mission to empower data practitioners to create and disseminate organizational knowledge. Since pioneering the practice of analytics engineering through the creation of dbt—the open source data transformation tool made for anyone that knows SQL—we've been fortunate to watch more than 5,000 companies use dbt to build faster and more reliable analytics workflows.

analytics • data engineering • data science

51 - 200 employees

📋 Description

• A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. • This role is seen as a critical step in setting up our two-role account team for success. • You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in Australia. • Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey. • Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders. • Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time. • Meet with prospective dbt Cloud customers to assess which service experience makes sense for them. • Tailor new and existing customer onboarding enablement for your region. • Work with our customers in Asia-Pacific.

🎯 Requirements

• Worked asynchronously as part of a fully-remote, distributed team • Are a natural cross collaborator • Harbor an extreme attention to detail • Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions • Have the ability to manage multiple priorities • Are always thinking about how to balance scale with customer experience • Have previously worked in a customer success or customer-facing project management role • Can articulate why professional services can speed time-to-value • If you used tools like Salesforce, Asana and Slack • Understand how dbt can positively impact a customer’s day-to-day

🏖️ Benefits

• Unlimited vacation time with a culture that actively encourages time off • 401k plan with 3% guaranteed company contribution • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Flexible stipends for: • Home office setup • Learning and development • Office space • And more!