Senior Customer Engineer - Federal

February 21

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DC SCORES

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DC SCORES is a non-profit organization based in Washington, D. C. that empowers youth through a unique combination of soccer, poetry, and service learning. By participating in DC SCORES, young individuals develop healthy lifestyles, engage actively in their education, and build the confidence and character needed to positively impact their communities. The organization creates neighborhood soccer teams, where participants, known as poet-athletes, build strong bonds and support networks. During the fall season, they engage in poetry to express themselves creatively and enhance their social and emotional well-being. In the spring, they apply teamwork skills to community service projects, tackling issues they explored in their poetry. DC SCORES aims to reach every Title 1 elementary and middle school in the District by 2030, fostering young leaders and creating a supportive community throughout their journey.

After-school programs • Soccer education • Poetry/creative expression education • Service-learning education • Youth Development

11 - 50 employees

🤝 Non-profit

📚 Education

🌍 Social Impact

📋 Description

• Ditto aims to expand the internet beyond traditional reach. • Our groundbreaking edge sync platform is powered by peer-to-peer database technology that runs on mobile, web, IoT, and server systems, enabling devices to sync data in real-time even without the internet. • As a Senior Customer Engineer you will: • Help customers and partners get started using Ditto • Answer questions, triage complex technical issues, troubleshoot/debug on customers' environments • Develop new use cases on Ditto and drive adoption of the Ditto platform. • Be the expert on best practices for developing mobile applications using Ditto at scale. • Collaborate with cross-functional groups to create a first-class experience for developers. • Travel occasionally to meet customers in person and run workshops about developing applications with Ditto.

🎯 Requirements

• Genuine desire to help people succeed with applying the technology to mission problems. • 5+ years of experience as a field engineer, customer success engineer, solutions engineer, software engineering consultant, or similar in one or more of the following languages: Swift, Kotlin, JavaScript, C#/.NET, Rust, Java • Excellent communication skills in English, both written and verbal, are critical as you will be working with developers from very diverse backgrounds, as well as with a highly technical engineering team • Familiarity with networking, data, cloud infrastructure and software providers is strongly desired • Read and understand stack traces, logging and monitoring tools • Write simple reproduction scripts and test cases, infrastructure-as-code, and documentation • Experience contributing to open-source projects • Working knowledge of distributed systems, radio networks, and defense systems • Bachelor’s degree or equivalent

🏖️ Benefits

• Competitive salaries • Stock options • Medical, dental, vision, life, and disability coverage • Flexible spending account (FSA) • Flexible vacation policy • 401(k) plan • Office located in Atlanta, GA. Available for team member use.