Dealfront
Dealfront is a European-based go-to-market platform that empowers sales and marketing teams with compliant B2B data and insights. By integrating robust data sources from local trade registers and web crawling, Dealfront provides deep insights into B2B leads, company profiles, and buyer intent signals. Their suite of SaaS products, including solutions like Sales Intelligence, Web Visitors Identification, and B2B Advertising, helps businesses identify and target high-quality leads, engage decision-makers, and streamline operations through CRM integrations. With a strong compliance framework adhering to GDPR standards, Dealfront ensures data privacy and security, making it a trusted solution for companies looking to optimize their B2B sales strategy in Europe.
sales intelligence • go-to-market • lead generation
Customer Support Specialist
March 19
Dealfront
Dealfront is a European-based go-to-market platform that empowers sales and marketing teams with compliant B2B data and insights. By integrating robust data sources from local trade registers and web crawling, Dealfront provides deep insights into B2B leads, company profiles, and buyer intent signals. Their suite of SaaS products, including solutions like Sales Intelligence, Web Visitors Identification, and B2B Advertising, helps businesses identify and target high-quality leads, engage decision-makers, and streamline operations through CRM integrations. With a strong compliance framework adhering to GDPR standards, Dealfront ensures data privacy and security, making it a trusted solution for companies looking to optimize their B2B sales strategy in Europe.
sales intelligence • go-to-market • lead generation
📋 Description
• We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. • We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together. • With origins in Finland and Germany, the country with the highest privacy standards in Europe, Dealfront was born with compliance and transparency in its DNA. • Join us and help us continue our mission to be the leading Go-To-Market platform that helps B2B companies win deals in Europe. • Dealfront is excited to be experiencing a level of growth where we are seeking a Customer Support Specialist to join our team. • This is a fantastic opportunity to impact the growth trajectory of a technology scale-up. • The role is perfect for a motivated and driven individual who is looking for an exciting Customer Support opportunity to shape their career with a fast-growing SaaS company. • Supporting customers, clients and interested companies with Dealfront related requests on a daily basis. • Proactive customer development in order to improve adoption and ensure client satisfaction. • Efficient and constructive communication with other departments to escalate customer issues for faster case resolution. • Recording and documentation of all customer contacts as well as maintaining existing records and configurations in company administration and CRM systems. • UNN Report: Administration of the report on a daily basis. • Participation in team projects (engagement, reporting, etc)
🎯 Requirements
• You speak fluent English & German fluently (C1/C2) • You have experience in B2B customer-facing roles • You have experience working in a B2B SaaS environment • Working knowledge of Google Analytics • Comfortable with live chat & phone support • You have some practical experience & knowledge of sales and marketing • Practical experience with SaaS tools (desirable) • Experience with sales/marketing tools such as Google Analytics, Salesforce or others (desirable) • Experience with helpdesk or customer management tools (desirable) • Knowledge of integrations, such as CRMs, Zapier and APIs (desirable) • Contributing to the team goal in the best possible way
🏖️ Benefits
• A high performing team that supports each other and celebrates success together • AI-driven digital tools with huge sales potential in a growing market • Competitive salary • Attractive benefits and rewards • Flexibility to work from home or in the office • Team events • Mental Health support with Auntie. • Annual company retreats in sunny locations and team off-sites :)
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