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Onboarding Specialist
September 10
Description
• Customer Onboarding: Lead new customers through the onboarding process. • Customer Training: Conduct virtual training sessions for product education. • Technical Assistance: Provide technical support during onboarding. • Customer Success Handoff: Collaborate with Customer Success Managers for smooth transition. • Process Improvement: Refine onboarding process based on feedback. • Relationship Building: Build relationships and serve as trusted advisor. • Performance Tracking: Track onboarding metrics such as time to launch. • Cross-Functional Collaboration: Work with various teams for cohesive customer experience.
Requirements
• Experience: 0-3 years in customer onboarding, customer success, or related role. • Technical Proficiency: Comfortable with technology; Salesforce experience a plus. • Communication Skills: Excellent verbal and written communication skills. • Customer Focus: Passion for driving customer results. • Problem Solving: Analytical mindset with strong problem-solving skills. • Team Player: Ability to work collaboratively in a team environment. • Adaptability: Comfortable in fast-paced, evolving environments.
Benefits
• Unlimited PTO • 11 Paid Holidays • Annual Week off For the Holidays • $150/ month USD stipend towards health insurance
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