Onboarding Specialist
Yesterday
Description
• Who we are... • Great Places to work 2022 and 2023 • DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. • DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. • We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day. • Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. • Truly…we have a LOT of fun. • We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. • We are always looking for people who will make us better. • Position Overview: As an Onboarding Specialist at DearDoc, you will play a critical role in ensuring our new customers have a seamless and successful start with our platform. • You will guide them through the onboarding process, provide training, and ensure they are set up for success. • This is an exciting opportunity to work closely with customers, understand their needs, and help them achieve their goals from day one. • Onboarding Specialists have a potential fast-track promotion to CSM in 6-9 months based on performance and company needs. • Location: Remote, Guadalajara Mexico • RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED
Requirements
• Experience: 0-3 years of experience in customer onboarding, customer success, account management, sales or a related role, preferably in SaaS or healthcare technology. • Technical Proficiency: Comfortable with technology and capable of quickly learning new software. Experience with Salesforce or similar CRM tools is a plus. • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and relatable manner. • Customer Focus: Strong passion for driving customer results, and helping them get results as fast as humanly possible. • Problem Solving: Analytical mindset with strong problem-solving skills and attention to detail. • Team Player: Ability to work collaboratively in a team environment and communicate effectively across departments. • Adaptability: Comfortable working in a fast-paced, evolving environment with the ability to adapt to changing priorities and processes.
Benefits
• Unlimited PTO • 11 Paid Holidays • Annual Week off For the Holidays • Health Insurance
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