Lead Community Manager

7 hours ago

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DECA Games

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Live Operations • Browser Games • Mobile Games • Free to Play • Monetization

51 - 200

Description

• Lead, mentor, and support a team of Community Managers across multiple game titles. • Develop and implement community strategies that align with DECA’s brand, driving player engagement and loyalty. • Ensure consistent messaging, content delivery, and community interaction across all platforms. • Foster collaboration between community management, product teams, and marketing to integrate community feedback into product development and promotional efforts. • Collaborate with game development teams to ensure community needs are reflected in the game’s design and feature updates. • Leverage community data and insights to shape decision-making, track engagement trends, and optimize strategies. • Analyze community health metrics and adjust strategies to improve engagement and retention. • Manage community crises, ensuring clear, effective communication during sensitive situations. • Build scalable community management processes and frameworks to support growth across multiple game titles. • Identify and propose new tools, technologies, and processes to improve community management and player engagement. • Collaborate with senior leadership and key stakeholders to align community management strategies with overall business goals.

Requirements

• 6+ years in Community Management, with at least 3 years in a leadership role. • Proven experience leading and mentoring community management teams. • Strong understanding of community engagement strategies across social media, Discord, and forums. • Excellent communication, leadership, and collaboration skills, with the ability to work cross-functionally between products and teams. • Ability to influence product and marketing strategies based on community feedback. • Strong experience in tracking and analyzing community metrics to drive decisions. • Native or near-native English proficiency.

Benefits

• Remote first company culture. • Flexible work hours to support a personal work-life balance. • Weekly remote Embodiment@Work breathing and workout exercises. • Online language classes: English, German, French, Spanish etc. • Working in a multicultural environment with people from over 30 different countries. • Flat hierarchies with an open-door policy.