IT Support Technician

4 days ago

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Digital Pathology • Digital Pathology Workflow • Artificial Intelligence • Cloud

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• Responsible for ensuring that Diagnexias’ IT infrastructure works seamlessly. • Ensure smooth operation of all IT systems, including hardware, software, networks, and servers. • Offer technical support to end-users, including pathologists and administrative staff. • Oversee the storage, backup, and retrieval of large volumes of data. • Implement and maintain security protocols to safeguard sensitive patient data. • Oversee the operation and deployment of Diagnexia’s software and hardware. • Interact with customers for system set-up and user accounts and resolve issues. • Ensure IT operations comply with relevant regulations, such as data privacy rules. • Organize and oversee all aspects of data impact assessments.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field is usually expected. • Certifications relevant to IT support, cybersecurity, or data management could be beneficial, such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals. • A minimum of 2-3 years of experience in an IT support role, ideally within a healthcare or scientific research setting. • Strong understanding of IT systems, including hardware, software, networks, and servers. • Awareness of potential cybersecurity threats and best practices for protecting sensitive patient data. • Experience with or a strong willingness to learn about digital pathology systems. • Experience liaising with vendors/customers and clearly communicating technical needs and issues. • Awareness of healthcare regulations related to data privacy, such as HIPAA. • Experience coordinating or conducting data impact assessments. • Strong communication skills to interact with various stakeholders.

Benefits

• A true sense of meaning in your work by contributing to better patient outcomes. • The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment. • A chance to work on exciting and challenging unique projects. • Regular performance feedback and significant career growth opportunities. • Competitive salary with performance based annual increments. • A highly collaborative and supportive multi cultural team.