Customer Success Consultant
5 days ago
Description
• Supporting Customers on our technology platforms • Management of the Rostering and Portal support queue • Liaising with Customers via email, phone and web sessions to help resolve their queries • Troubleshooting system-based issues with a goal of finding a resolution • Developing user guides and video tutorials to provide additional support to customers • Supporting our Internal teams on our technology platforms • Helping onshore and offshore team members troubleshoot system-based issues with a particular focus on the HumanForce & WorkForce Rostering systems, DEEL platform, and the IWS Portal • Developing user guides and video tutorials to provide additional support to our Internal team • System Configuration, testing and optimisation • Supporting the implementation of new customers on the systems we service them on. • Account creation and configuration (WorkForce, HumanForce, and IWS Portal) • New development testing to identify bugs • System optimisation with the goal of making things easier for our team and our customers • System Training • Training our internal teams on new modules/ features which are released through our Portal • Training new customers on our Rostering and Portal systems • Training existing customers on new modules/features which are released into our Portal
Requirements
• 2+ years’ experience delivering customer support and training on technology-based applications • Exceptional verbal and written communication skills - able to seek and convey information clearly and succinctly • Technology savvy – able to demonstrate expert levels of prior systems usage and administration • Good time management – able to prioritise and manage high volume workload • Patient and empathetic • Maintains a positive attitude through periods of change • Open communication with internal team members and business operations to help optimize and support workflows • You are a flexible team player, and enjoy working on a diverse team • Enjoy teaching others, be it a customer or a colleague • Customer obsessed and had significant experience building customer relationships • Driven, think on your feet and thrive in a fast-paced, challenging environment • Experience with Human Force preferred but not required.
Benefits
• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available
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