Director - Customer Success EMEA

March 17

Apply Now

Receive Emails with Similar Jobs

Deel

WebsiteLinkedInAll Job Openings

Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000 employees

Founded 2018

☁️ SaaS

📋 Compliance

👥 HR Tech

💰 $50M Venture Round on 2022-05

📋 Description

• As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our SMB, MM, or Enterprise client segments. • Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, working to cultivate a robust and high-performing success organization. • Your role will involve developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base. • A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. • Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. • We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. • After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. • Your success will involve driving strategy, building and leading the customer success function, cultivating relationships with customers, and activating our customer base.

🎯 Requirements

• 8+ years of experience in a customer success leadership position with experience working cross jurisdiction at unicorn start-ups or big tech companies. • Extensive experience in organizational /company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success. • You have a track record of achieving metrics, and have developed and deployed successful expansion plans. • You have a record of introducing and launching new technologies /strategies into existing operating models. • You can build from the ground up. • You have a relentless execution ethic and lots of energy.

🏖️ Benefits

• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available