Operations Manager - Global Service Center

3 days ago

Apply Now

Receive Emails with Similar Jobs

Deel

WebsiteLinkedInAll Job Openings

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000

💰 $50M Venture Round on 2022-05

Description

•Who we are is what we do. •Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. •The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. •Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. •A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. •We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. •This role is about developing a firm foundation for our operations and continuing to innovate on ways to scale it quickly and effortlessly. •We want you to focus particularly on our customer satisfaction and process compliance in this role by finding a balance between consistency and positive experiences for all our customers. •You'll be responsible for the day-to-day management of various Teams.

Requirements

•Experience in managing up to 30-50 employees (including Team Leads/Managers) •Previous business experience in Customer Support / Complaints/ BPO area would be beneficial •Experience running projects, performing informal or acting leadership roles •Strong coaching and mentoring skills •Leadership skills with a creative, confident and motivational approach •Excellent communication, reading comprehension, and writing skills •Demonstrated ability and commitment to go “Above and Beyond” the daily expectations of role duties when required •History of taking ownership and driving results •Excellent technical and analytical aptitude •Strong presentation and excellent communication skills •Self-driven and ability to work in a fast-paced and evolving environment •You can break complex problems into smaller ones and enjoy working with data to facilitate your work using such tools as SQL and Google Spreadsheets •You can make a good business case and convince people to help you execute •Queue, spike and Backlog managements •Ability to handle multiple priorities and meet deadlines in stressful situations •Some international travel required •MBA or graduate degree preferred

Benefits

•Provided computer equipment tailored to your role •Stock grant opportunities dependent on your role, employment status and location •Additional perks and benefits based on your employment status and country •The flexibility of remote work, including WeWork access where available